Delete your FlockNest account

You can delete your FlockNest account, and the data that goes with it, at any time. This page explains how to do it, what is deleted and what we keep. It applies to the FlockNest app on Android and iPhone, provided by Flocknest Limited.

Before you delete: download your data

Deleting your account cannot be undone. If you want a copy of your records first, open the app and go to App settings → Account → Download my data. This exports your profile and the records of the farms you own.

Delete your account in the app

1. Open FlockNest and sign in.
2. Go to App settings → Account → Delete account.
3. Enter your password to confirm.

Your account is closed straight away and you are signed out on every device.

Delete your account without the app

If you no longer have the app installed, or can’t sign in, email support@flocknest.co from the email address you use for your FlockNest account, with the subject “Delete my FlockNest account”. You can also send the request through our contact form using that same email address. We may ask you to confirm the request before we act on it, so that nobody else can delete your account. We will confirm by email once your account has been deleted.

What is deleted

• Your profile and login, including your name, email address and password, and every signed-in session.
• Farms you solely own, together with all of their records: flocks, production, weights, feed and vaccine inventory, health records, sales, expenses, budgets, reminders and team invitations.
• Your membership of shared farms. You are removed from any farm you share with other members. Those farms keep working for the other members, and the records their team entered remain available to them.

Receipt photos are stored only on your phone, never on our servers. Deleting your account does not remove them from your device; uninstalling the app does.

How long it takes, and what we keep

Your account stops working immediately. Your personal data is then permanently erased 30 days after deletion: at the end of that period we anonymise your user record and permanently delete the farms you solely owned and all of their records. Copies in our encrypted backups expire on their normal rotation after that.

We keep billing records where we are required to for accounting and tax purposes. These are kept without a link to your farm or its records.

Cancel your subscription separately

Deleting your account does not cancel a FlockNest subscription. Subscriptions are billed by Apple or Google, so cancel yours in the store you bought it from to stop future charges:

• iPhone: Settings → your name → Subscriptions → FlockNest → Cancel Subscription.
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → FlockNest → Cancel subscription.

Questions

Read our Privacy Policy for more about how we handle your data, or email us at support@flocknest.co.